Lead UX Designer

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 
 

Job Description Summary:

Joining the Merchant team as a Senior XD II in the Small Business segment means crafting impactful and seamless experiences for small businesses worldwide. Collaborating closely with a diverse cross-functional team, you'll wield your influence to shape decisions and deliver top-notch Merchant Platform experiences for small businesses worldwide.

At PayPal, individuals in our Lead XD role are fundamental game-changers, guiding teams towards solutions that are rooted in deep customer understanding. This involves capitalizing on data and research, effectuating design ideologies, and shaping effective decisions throughout the product development journey. Starting with insightful inquiries and culminating in polished, user-focused deliverables, our Lead XDs combine their roles as proficient narrators, discerning listeners, avid tech advocates, and masters of their design craft to drive impactful solutions.
 

• Emphasize a profound understanding of customer requirements by conducting robust market analysis, consumer surveys, and customer interviews to ensure the development of products that are well-aligned with user needs. 

• Develop innovative ideas and solutions from customer insights using data-driven hypotheses, working closely with the engineering team to translate these into actionable product strategies. 

• Nurture strong collaborative partnerships across various team functions, using effective communication and inclusivity as powerful tools to enhance teamwork and ensure everyone is heard. 
  
   

• A Master's or Bachelor's degree backed by 5-12 years of experience in design, research, or associated fields demonstrating creativity, leadership, and significant impact within each previous role. 

• An in-depth portfolio of designing varied experiences across products, platforms, and native apps displaying a keen emphasis on delivering impactful user experiences for consumers and enterprise customers. 

• An expertise in intricate systems design, the crafting of frameworks, and the narrative chops to get them adopted. 

• Knowledge or specialist experience in the domain of financial services or related industries is highly recommended reflecting an understanding of sector-specific challenges, needs, as well as ability to seize opportunities. 
  
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