Workforce Management Senior Lead - C14 - TAMPA, BUFFALO

Key responsibilities include but not limited to:

• Develop and lead analysis on position and headcount management, supporting IRM senior leaders and IRM Resource and Business Management team
• Develop content for executive stakeholder presentations related to human capital metrics
• Ensure monitoring and streamlined decision making on human capital metrics including organization health metrics, attrition, retention, recruitment, and location strategy
• Provide ad hoc analysis as deemed necessary working with the multiple internal IRM stakeholders and throughout Citi functions including HR and Finance teams
• Implement and drive Demand and Capacity Analysis across IRM segments working with multiple stakeholders including CAO’s/Business Execution Leads and Human Resources while ensuring Consent Order deliverables are met in a timely manner
• Execute Demand and Capacity Analysis across 1000+ direct staff and provide overall outcomes including opportunities and risks to senior management
• Review, design, and execute on improvements to the IRM Workforce Management processes and strategy
• Identify process improvement opportunities and ensure we have appropriate controls, procedures, and documentation across the team and that established guidelines/policies are adhered to and updated as necessary.
• Develop content and manage internal team communication and agendas for leadership meetings
• Use excellent communication and strong management skills to influence a wide range of stakeholders including internal and external audiences; work closely and collegially with IRM CAOs and Business Execution Leads
• Ensure timely execution on critical items

Knowledge/Experience:

• Bachelor's degree, Masters Optional
• 10+ years or relevant experience in financial services industry
• Experience in financial services preferred.
• Proven track record managing key deliverables with high senior management visibility on time and through strong partnerships across different businesses and functions
• Proven organizational skills with the ability to multi-task effectively in a fast paced, dynamic environment
• Exceptional interpersonal and people management skills with prior experience interfacing with Citi Senior Management at the Director and Managing Director level

Skills:

• Methodical and proactive thinker who is also detail oriented with demonstrated project management skills and the ability to execute across IRM teams with high quality and strict timetables
• Highly proficient in Excel, PowerPoint and data management/ mining
• Consistently demonstrates clear and concise written and verbal communication skills
• Proven time and task management skills with the ability to multi-task effectively and promptly
• Ability to influence